Terms and Conditions

1. Payment

   Full payment is required no later than 30 days from the date of invoice unless otherwise agreed. 

   Fees for the supply of course materials and Site Licenses are payable in advance. Fees exclude GST, which is payable at a rate of 10%.

   If you would like to make payment by credit card, please contact us by telephone so we can process this for you.

2. Cancellations and Transfers
   1. If you wish to cancel or reschedule a course once the confirmed booking form has been received by Combined Knowledge, the following charges will apply .
      
      

      Public and closed course events	Written Notice (Working Days)	Cancellation Charge (%)	Transfer Charge (%)
      All courses	0-11	100	100
      All courses	11-21	50	50

      
      
      
   2. Notification of all cancellations must be made in writing to Combined Knowledge.
   3. If a substituted delegate is to attend, please notify Combined Knowledge in advance.
   4. A course booking may be re-scheduled once only.

3. Course Changes
   Combined Knowledge reserves the right to cancel or reschedule courses without notice. In the unlikely event that your training course does not take place after receipt of your signed booking confirmation you will be offered an alternative date to take the course. Combined Knowledge endeavours to deliver all courses as detailed in our public scheduled, cancellations or changes would only be for circumstances beyond our control.
4. Training Voucher Scheme
   The Training Voucher Scheme days can be used by anyone within the named organisation. No other offers or incentives apply to this scheme. Card validity is 12 months from the date of invoice and all bookings must be made and confirmed by Combined Knowledge within 12 months of the start date. Payments received for courses not taken within 12 months of the receipt of the confirmed booking are not refundable. Prices are valid for the 12 month duration of the Voucher.
5. Set-up Guide
   The Set-Up Guide for on-site training courses should be attached to this e-mail. Please ensure that you have a copy of this and that the set-up requirements for on-site training can be met. If for any reason you do not have a set-up guide please ensure you contact us to receive one.

Course Image and Set-up Guides
The set-up guide for on-site courses can be provided on request. The set-up uses a VPC Image that Combined Knowledge supply to organizations for their on-site training courses that are delivered by Combined Knowledge only.

Combined Knowledge does not provide any of its course images for distribution or use throughout organizations delivering internal training or using the Combined Knowledge Site Licenses.

For on-site classes Combined Knowledge will provide their own image for the class that can only be used when delivered by a Combined Knowledge Trainer. Images must be deleted after use on the client pc’s and cannot be copied and distributed as per the licensing agreements laid out by Microsoft EULA standards.


6. Confidentiality and Copyright
   1. Unless otherwise stated in the course materials, the copyright of course material is the property of Combined Knowledge Ltd. The customer is responsible for ensuring that its employees do not copy in whole or in part any materials they may acquire during the course.
   2. The recording, copying, loan, unauthorised hire, public showing or broadcasting of material is prohibited.
   3. Combined Knowledge Ltd acknowledges all trademarks that may appear within the courses and accepts they remain the property of their owners.
      
7. Course Prerequisites
   Where necessary each of our course outlines details the required prerequisites for delegates that will be attending that course. Prerequisites are outlined to ensure that the delegates have the correct skill set to attend the course and should be followed as outlined.
   Combined Knowledge will not be held responsible if these prerequisite requirements are not met.
   Combined Knowledge Ltd will do their best to advice on the prerequisite requirement and discuss this during the course booking process, but responsibility for this will be with the individual attending the course or the course booking contact.
8. Site Licenses
   The Site Licenses Terms and Conditions will be sent to you separately for completion, please ensure that these conditions have been read and understood and your acceptance of them communicated to Combined Knowledge.
   
   Each End User Site License includes:
   • Student manual (as a Word document)
   • Instructor notes (if applicable)
   • PowerPoint slides
   • Lab setup guide
   • Lab Files zip

Combined Knowledge Asia Pacific
PO Box 524
Pennant Hills NSW 1715
Australia
Tel : +61 (0) 2 9982 2003
Fax : +61(0) 2 9945 0994
e-mail: sales@combined-knowledge.com.au

ACN: 131 541 243